Refund and returns policy

Tell us within 30 days of delivery. That is the whole window, and it is measured from the day the parcel arrives rather than the day it was ordered, so a long dispatch does not eat into it.

Send an email to orders@graphicgaloreapparel.com with your order number and what is wrong. That is the start of a return; there is no form to fill in and no portal to register at.

Anything that arrived wrong: a misprint, a cracked or lifting print, a seam failure, a parcel that took a beating in transit, or the wrong size sent. Send a photo and we will reprint it.

Because every print is made to order, we cannot restock, so a faulty shirt is replaced rather than refunded wherever that is what you would prefer. Say so in your email and we will do that instead.

Change of mind is different. A shirt you have worn or washed cannot go back into stock, so we do not refund those — but you can still order the size you wanted and we will refund the first one once it comes back unused, tags on.

1. Email us with the order number and the reason.
2. We reply within one business day with a return address, and a prepaid label for anything faulty.
3. Post the parcel within 14 days of that reply, keeping the tracking number.
4. Refunds go back to the original payment method, usually within 5 to 10 business days of the parcel arriving back with us.

Exchanges for a different size are free once per order: order the size you want, then send the original back and we refund it. That is faster than a held return, because you are not waiting for us to receive a shirt before the new one is printed.